and for the lucky ones, they did it with Michael Jackson!
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There are things about customer service that most of the businesses already know: support agents should be helpful, polite, show appreciation, respect and value the customers.
The question is: why doesn’t it always look like that?
Why are the customers put on hold, even though over 50% of them hang up and 34% never call again?
Why support agents don’t care about customer’s needs, even though 3 out of 5 customers take their business to the competitors after poor customer service experience? Only several decades ago, business owners were in a much more comfortable situation – they always had the attention of the customers.
Michael responded, ”No, it’s not true” before the story appeared in U. ”It’s like they expected to go out for a swim and got hit by a tidal wave,” says Jonathan Carey, managing director of Prospero Systems Research, which provided the software for Sony’s Net chat.
Tech problems tripped up AOL, whose on-line and MTV feeds started 10 minutes later than the others’, killing any notion of a simultaneous event.
Szymon is a Certified Google Adwords Professional and worked in the domain/hosting industry before joining Live Chat in 2006 Twitter The relationship between you is simple – they vote for a product/service with their wallets.
Whenever they approach you, it is totally up to you whether that affection for the product you sell is sustained or does it simply go “puff”, and it’s gone!
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Join us for the second to last Cyber Guide Live chat of the year on February 15th at 6 PM ET The next chat will focus on Early Is On Time - Making sure team’s finish BEFORE the submission deadline.